1. Introduction
Whether you're creating an account, placing a bet, making a payment, or simply browsing casinopa.bet — data is generated at every step. This Privacy Policy explains how we handle that information.
Casinopa believes your personal data belongs to you. We've taken on the responsibility of protecting it. Reading this document will show you just how seriously we take the trust you place in us.
By using the site, you are considered to have accepted this policy. If you have any questions, contact details can be found at the bottom of the page.
Our Commitment: We never sell, rent, or share your data with any advertising network.
2. What Information We Collect
Casinopa collects two types of information — data you provide directly, and data generated automatically while you use the platform.
Information You Provide Directly
- Full name, date of birth
- Mobile number and email address
- Residential address (district & division)
- National ID or passport number (collected during identity verification)
- Payment details (mobile banking number or bank account)
Automatically Collected Information
- IP address & device type
- Browser and operating system information
- Time spent on the site and which pages you visited
- Betting history & transaction records
- Login time, date & location
| Type of Information | Purpose | Retention Period |
|---|---|---|
| Name & Contact | Account & Support | For as long as your account remains active |
| Identity Documents | KYC Verification & Compliance | 5 years (legal obligations) |
| Payment Information | Deposit & Withdrawal Process | 7 years (financial regulations) |
| Betting History | Service Improvement & Dispute Resolution | 3 years |
| Cookies & Logs | Site Functionality | Up to 1 year |
3. How Information Is Collected
Casinopa collects information in three main ways:
- Direct Input: Information you provide directly through the registration form, KYC form, payment form, or when communicating with support.
- Automatically Collected: Automatically, through cookies, session tracking, and log files while you use the site.
- From third parties: Confirmation data from payment gateways or identity verification services.
We never access your microphone, camera, or any other device sensors without your permission.
4. How Your Data Is Used
Casinopa uses collected information only for defined purposes. It is not used for anything beyond the following:
- To create, manage, and verify your account
- To process betting, deposit, and withdrawal transactions
- To provide customer support and technical assistance
- To prevent fraud and money laundering
- To send bonus and promotional offers (with your consent)
- To analyse and improve platform performance
- To meet legal obligations
Please Note: If you'd prefer not to receive bonus or promotional emails, you can turn off notifications at any time from your account settings.
6. Data Storage & Security
Casinopa uses internationally recognized security measures to keep your data safe:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit encryption.
- Data Encryption: Stored data, especially passwords and financial information, is kept in encrypted form.
- Access Control: Only authorized personnel have access to specific data.
- Regular Audits: System security is audited on a regular basis.
- Backups: Multiple secure backups of data are maintained.
However, no system on the internet is 100% secure. In the event of a security breach, we will notify you as quickly as possible and take all necessary action.
7. Cookies Policy
Cookies are small files stored in your browser. casinopa uses cookies to enhance your experience on the site.
Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and keep core site functions running. Disabling these may cause the site to malfunction.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand how the site is being used (anonymized data).
You can manage or delete cookies through your browser settings. However, disabling certain cookies may cause some features on the site to stop working.
8. Your Rights
You have important rights regarding your personal data, and casinopa respects them:
Right to Access
You may request to view any personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
After account closure, you may request deletion of any data held beyond what is required by law.
Right to Object
You may object to marketing communications or specific data processing activities.
Data Portability
You may request a copy of your personal data.
Right to Restriction
You may request that the processing of your data be restricted in certain circumstances.
To exercise any of these rights, please contact our support team. We typically respond within 30 days.
9. Minor Protection
Casinopa strictly prohibits anyone under 18 from registering or using the platform. We do not knowingly collect information from minors.
If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted. If a family member suspects their underage child is using this platform, please contact our support team right away.
10. Policy Updates
This Privacy Policy may be updated from time to time. Registered users will be notified of any significant changes in advance via email or an on-site notification.
Continued use of the site after any changes constitutes acceptance of the updated policy. The date of each update will be shown at the top of the page.
11. Contact
For any privacy-related questions, requests, or complaints:
- Email: privacy@casinopa.bet
- General Support: support@casinopa.bet
- Live Chat: Available at the bottom right of any page on the site
- Available: 24 hours a day, 7 days a week, in Bangla
Privacy-related requests are typically responded to within 7–14 business days.
Why Your Data Is Safe with casinopa
From technical safeguards to legal compliance — your privacy is ensured at every level.
SSL 256-bit encryption
Every connection is secured with banking-grade encryption. The entire process of sending and receiving data is fully encrypted.
KYC Verification Process
Your account is secured through identity verification — this is done entirely for your protection.
Your Data Is Never Sold
Your data is never sold or rented. It is not shared with third-party advertising networks.
Limited Retention Period
Data is deleted once it is no longer needed. No information is retained beyond legal obligations.
Access Control
Only authorised staff can access your data. Every access is logged.
In Your Control
You can request to view, correct, or delete your data at any time. The choice is yours.